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Associate Dean Koen Pauwels' latest research examines why some negative retail incidents fade quickly while others escalate into crises. Analyzing 510 incidents, the study finds that patterns in stakeholder reactions, not the amount of attention an incident receives, are key to predicting financial impact.
For Nada Sanders, the most important breakthroughs have rarely come from perfect data or elegant models. They have come from friction — from the moment when theory fails, when numbers resist, and when human behavior refuses to fit neatly into equations. It is in that tension that she has built her career, not by forcing the world to match the model, but by reshaping the model to reflect the world as it is.
Are apologies always the best policy? New research finds that in food service, they can actually make things worse for businesses and customers.
For nearly five decades, Ravi Ramamurti has expanded the lens of global business — challenging institutions to recognize the power and potential of emerging markets. As a scholar, teacher, and founder of Northeastern's Center for Emerging Markets, he has turned overlooked economies into central conversations in classrooms and boardrooms alike. By shaping research, influencing policy, and preparing students to lead in a shifting global landscape, Ramamurti exemplifies what it means to be an impact maker.
New research from the University of Utah Fintech Center shows industrial banks outperform traditional banks in safety, returns, and lending to underserved markets, challenging calls for expanded FDIC regulation.
Many AI projects fail because leaders treat adoption as a tech purchase instead of a behavioral change problem.
Faculty, staff, corporate partners, and alumni gathered for an engaging and successful afternoon of learning and networking. Congratulations to the top pitchers selected by our 16 esteemed judges: Kwong Chan, Curtis Odom, Jen Guillemin, and Michelle Zaaf.
