The customer might always be right, but apologies actually backfire in customer service
Are apologies always the best policy? New research finds that in food service, they can actually make things worse for businesses and customers.
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The other 7 billion: Ravi Ramamurti's global vision
For nearly five decades, Ravi Ramamurti has expanded the lens of global business — challenging institutions to recognize the power and potential of emerging markets. As a scholar, teacher, and founder of Northeastern's Center for Emerging Markets, he has turned overlooked economies into central conversations in classrooms and boardrooms alike. By shaping research, influencing policy, and preparing students to lead in a shifting global landscape, Ramamurti exemplifies what it means to be an impact maker.
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Industrial banks outperform traditional lenders, new Utah research shows
Utah TechBuzz NewsNew research from the University of Utah Fintech Center shows industrial banks outperform traditional banks in safety, returns, and lending to underserved markets, challenging calls for expanded FDIC regulation.
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How behavioral science can improve the return on AI investments
Harvard Business ReviewMany AI projects fail because leaders treat adoption as a tech purchase instead of a behavioral change problem.
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DMSB Day continues to bridge research and real-world impact
Faculty, staff, corporate partners, and alumni gathered for an engaging and successful afternoon of learning and networking. Congratulations to the top pitchers selected by our 16 esteemed judges: Kwong Chan, Curtis Odom, Jen Guillemin, and Michelle Zaaf.
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Seven D'Amore-McKim faculty recognized at 2025 AOM conference
Seven D'Amore-McKim scholars were honored at this year's Academy of Management conference for their impactful research and service. From best paper awards to one of the field's top career honors, these recognitions highlight the strength and relevance of our faculty's work across disciplines.
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Mia Zelu isn't real—but her influence is: what AI personas reveal about the future of digital trust
When an AI influencer named Mia Zelu went viral for “attending” Wimbledon, most people didn't realize she wasn't real. Her photos were fake. Her captions were fake. But her impact? Very real. D'Amore-McKim faculty break down what her rise says about the future of digital authenticity, why we're drawn to synthetic personas, and where ethical boundaries must be drawn in the age of AI influence.
