When D'Amore-McKim students step into the classroom, they aren't just learning theories—they're solving real-world problems. This semester, students in Professor Stephen Golden‘s undergraduate Innovation course took on a bold challenge: improve the rider experience on the MBTA.

“This project is about more than just brainstorming ideas,” Golden says. “Students are identifying real problems, validating hypotheses through over 30 customer interviews, and pitching solutions to key MBTA decision-makers. It's an immersive learning experience that brings them face-to-face with urban transit leaders.”

Engaging with MBTA Leadership

The highlight of this project: direct access to MBTA leadership, including General Manager and CEO Phillip Eng, who has embraced student-driven innovation as part of his broader commitment to transformation at the T.

“Historically, external engagement with the MBTA has been challenging,” Golden explains. “Phil Eng's leadership has changed that. His team is actively listening to our students' proposals, giving them a rare opportunity to make a real impact.”

Student teams recently presented their solutions to MBTA representatives. Their ideas addressed critical issues, from safety concerns at Kenmore Station to comfort enhancements on the Green Line.

Innovative Student Proposals

Maya Volot, DMSB'27: Safety Barriers for Kenmore Station

“My project focused on designing a prototype safety barrier for Kenmore Station, integrating passenger-count indicators, safety warnings, and advertising screens to enhance commuter safety and station efficiency,” Volot says.

Her team's solution was well received, with MBTA staff offering insights on feasibility and durability. “This experience taught me the importance of balancing creative solutions with real-world constraints.”

Richard Schribman, DMSB'28: Redesigning Green Line Seating

Schribman's team tackled the issue of overcrowding on Green Line trolleys, proposing a redesign with foldable seats and overhead luggage compartments.

“I learned a lot about the structural limitations of the trolleys and why some changes may not be possible,” Schribman says, “but hearing that the next-generation trolley models already align with our design was reassuring.”

Beyond the technical insights, Schribman valued the professional exposure. “Presenting at MBTA headquarters was a first for me. Speaking with professionals outside of the classroom helped sharpen my presentation skills.”

Eva Yuan, DMSB'26: Foldable Benches for Coolidge Corner

Yuan's team proposed a foldable bench design for the Coolidge Corner Green Line station to address the lack of seating without obstructing foot traffic.

“The feedback from MBTA staff was incredibly helpful, particularly regarding material choices and cost considerations,” Yuan says. “This experience gave us a deeper understanding of how MBTA prioritizes projects and approaches infrastructure planning.”

Experiential Learning with Real-World Impact

The MBTA classroom project exemplifies the power of experiential learning at D'Amore-McKim. Students aren't just studying urban transit—they're engaging directly with decision-makers and contributing to tangible improvements.

“This kind of hands-on experience is invaluable,” Golden says. “It's about reconciling customer needs with operational realities. Our students are walking away with skills in problem-solving, stakeholder engagement, and innovation—all critical for their future careers.”

As these students continue refining their ideas, one thing is clear: the future of public transit could very well be shaped by the next generation of innovators from D'Amore-McKim.