Stories featuring Mary
When apologizing to customers hurts more than it helps
Harvard Business Review
The customer might always be right, but apologies actually backfire in customer service
NGN
Marketing Professor Mary Steffel is studying decision paralysis
Princeton Alumni Weekly
Research: How to Delegate Decision-Making Strategically
Harvard Business Review
You might not want to put so much thought into that ‘thoughtful' gift
Marketing
Steffel named a Poets&Quants for Undergraduates top 50 professor
Marketing
New research explores why people ‘pass the buck'
Uncategorized