Paul Fombelle, associate professor of marketing, researches how the COVID-19 pandemic has affected the lives of people who work in grocery stores, hotels, and restaurants.

Paul Fombelle, associate professor and service marketing expert in the D’Amore-McKim School of Business, comments on the recent United Airlines public relations scandal involving a 69-year-old passenger being forcefully removed from their plane and what the air service can do to mend its reputation.