About Citizens

Industry: Banking 
Location: Boston, MA 
Company size: 17,000

What They Do: Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220 billion in assets as of March 31, 2024. Citizens offers a broad range of retail, commercial, and private banking products and services to individuals, small businesses, middle-market companies, large corporations, and institutions. 

Website: www.citizensbank.com 

Q: What qualities do you look for when selecting corporate resident students? 

A: We prioritize critical thinking in our selection process, seeking individuals who can independently analyze problems and propose solutions. Intellectual curiosity is also valued, and we appreciate candidates who actively seek to understand our industry and organization, regardless of prior banking experience. Strong communication and presentation skills are also essential for effectively conveying findings to diverse audiences within the bank.  

Q: Was your resident prepared to make an impact? 

A: One defining characteristic of our resident was her critical thinking skills, which she demonstrated by immersing herself in finance and banking to understand our processes. She proactively engaged with the team, asked insightful questions, and quickly integrated herself into our operations while displaying a strong desire to contribute meaningfully.  

Leveraging her background in data analytics, she enhanced our processes and data management. She demonstrated proficiency in various tools and technologies essential for analytics. She utilized SQL, a programming language, to analyze and manipulate large datasets effectively. She also employed Tableau and other data visualization tools to create insightful visual representations of data, enhancing our understanding and decision-making processes. These skills, honed through coursework at D'Amore-McKim, were instrumental in her contributions to our analytics projects.  

Q: What stands out to you about the typical Northeastern corporate resident?  

A: Many of the D'Amore-McKim students have prior work experience, which equips them with practical skills and insights, enabling them to seamlessly transition into their roles and contribute immediately upon joining the team. Their diverse backgrounds and varied skill sets enrich our team dynamic, bringing fresh perspectives and innovative approaches to problem-solving. Overall, their global mindset enhances our organization's effectiveness and adaptability to evolving challenges and opportunities. 

Q: Would you recommend D'Amore-McKim's corporate residency program? 

A: Absolutely. I speak highly of the program and its benefits. While this was our first time participating, hiring a corporate resident proved to be immensely beneficial. If other organizations are seeking MBA-level talent who can contribute immediately and seamlessly integrate into their teams, I encourage them to consider this program. 

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