D'Amore-McKim faculty member receives Fulbright
As part of his semester in Canada, Anand Nair plans to develop and test an AI-enabled remote patient monitoring system.
News
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Northeastern Global News -
When Apologizing to Customers Hurts More Than It Helps
Harvard Business ReviewTechnology now lets firms detect service failures and issue instant apologies at scale. But across five studies, including a large field experiment with a food delivery company, researchers found that apologizing when customers are unaware of a failure can backfire—reducing satisfaction, trust, recommendations, repeat purchases, and revenue. The research finds that this is because apologies increase customers' awareness that something went wrong and label it as a “failure,” often overshadowing any warmth or honesty they signal. By contrast, when customers already recognize a problem or complain, apologies help. Leaders must design policies that consider timing, customer awareness, complaints, and legal or ethical obligations in order to maintain customer satisfaction and loyalty.
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Researchers say fossil fuel companies' communications facade
Northeastern Global NewsFossil fuel companies want you to think they're leaders in renewables — researchers say their communication strategy suggests otherwise.
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Why the same corporate tax rate doesn't raise the same revenue everywhere
BrookingsNew research finds that businesses respond to tax incentives in ways that vary widely depending on a country's tax system and economic structure.
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Are you overburdening your most engaged employees?
Harvard Business ReviewManagers give more work to employees they perceive as being more intrinsically motivated under a “naive belief.”
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AI, energy and geopolitics: Leadership's triple transition challenge
World Economic ForumMark Esposito argues in a piece for World Economic Forum that world economic leaders would be short-sighted to not consider energy and geopolitics alongside AI investments.
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Solving real-world problems with AI: inside Kwong Chan's research practicum
In D'Amore-McKim's Advanced Research Practicum students from across Northeastern collaborate on high-impact projects using AI and data analytics. Led by Kwong Chan, the practicum connects students with real-world partners and challenges, preparing them to deliver solutions that matter.
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Three D'Amore-McKim faculty pilot Essaybot to rethink grading with AI
Faculty explore how Essaybot, built on the DASH_box, can streamline grading, improve feedback, and shape AI-assisted learning.
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Supercharging data analysis: How “The Box” is transforming Kickstarter research
Debashish Ghose uses DASH_Box to overcome hardware bottlenecks and accelerate large-scale data analysis of Kickstarter project trends.
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Empowering AI research: How the DASH_Box accelerates innovation
Professor Guohou Shan uses DASH_Box to power large-scale AI models, accelerate discovery, and build real-world applications in information security.
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DASH_Box: A game-changer for AI and network science
Professor Chris Riedl leverages DASH_Box to power breakthrough research in AI, workforce studies, and network modeling—securely and at speed.
