Help, I need to …
Please review your bio regularly and help us keep the directory current.
Use this form for two main purposes:
- To make sure your existing content is in alignment with University brand guidelines.
- To get guidance while making new content (a website, something in print, a website, social media) to make sure it follows University brand guidelines.
For larger requests, contact [email protected].
We have high ideals for D’Amore-McKim – and we know you do, too. Share your thoughts on how we can improve by using the Dean’s Suggestion Box.
Share news stories
For web questions, to report a bug
For D’Amore-McKim brand questions
Connect with Us on Social Media
Share your #damoremckim experience
Classroom & Faculty Support
Our IT professionals manage all aspects of the technology used by faculty and staff for instructional, research and administrative purposes. We provide support for shared mailboxes, departmental network shares, and business tools; along with support for D’Amore-McKim in the university’s on-campus data center. We’ll post your informational notice on the Dodge Hall digital display, too.
Email Us: [email protected].
The D’Amore-McKim Computer Operations staff will provide support in only Dodge Hall and Hayden Hall classrooms. This classroom support will be available from 7 am to 5 pm on Monday through Friday by calling 617.373.6180. For classroom support outside these hours (nights and weekends), please call 617.373.4357 for Northeastern ITS Classroom Technology Support. In the event of an issue in a Northeastern University classroom outside of Dodge Hall or Hayden Hall, please call the ITS Help Desk at 617.373.4357 from the telephone in the classroom and press 1 for immediate support.
Requests for event technical support and/or equipment setup should be made by submitting a Conference and Event Support request through the ServiceNow portal using your NEU credentials or by contacting the ITS Service Desk at 617.373.4357. If ITS is not able to support the event, an external vendor can be hired. D’Amore-McKim Computer Operations has previously used Immediate Connections in Somerville 617.242.2555, [email protected]. It is recommended to make these requests as early as possible so the technical support staff can be assigned by either ITS or an outside vendor. It is also recommended that faculty and staff utilize Northeastern ITS whenever possible since their special event team is familiar with the technology in all of the rooms where events are held on campus. The DMSB Computer Operations staff will continue to support events sponsored by the Dunton Family Dean Raj Echambadi during regular business hours.
D’Amore-McKim IT professionals also manage the purchasing and installation of all computers and network/local printers in the college. We also provide technical support for all of the college’s hardware. Contact Anthony Grimaldi with questions.
- Hours: Monday-Friday, 8 am-5 pm
- Desktop Support Help Line: 617.373.5891
We offer a range of resources and support for the development of digital components related to coursework, teaching, and technology. The design team offers individual meetings to address questions and concerns, group training sessions, and customized special projects, among other requests. To learn more about how digital teaching tools can enhance instruction, email Jacob Cragg at [email protected] or check out helpful tips on Twitter: @damoremckimIDG.
Classroom support for Dodge and Hayden:
M-Th 7 am – 9:30 pm
Fr 7 am – 5 pm
Sa 7:30 am – 4:30 pm
At other times and for non-Dodge and Hayden:
ph: 617.373.4357, option 1
General D’Amore-McKim IT questions
M-F 8 am – 5 pm
Instructional Design Group
Other Services & Support
If you need help with a digital project that doesn’t quite fit into one of the listings above, email [email protected].
Need help promoting an event or program? From internal newsletters to social media channels, we can help you spread the word. Email details to [email protected].
Find D’Amore-McKim logos, the school’s official PowerPoint template, mailing lists, and more on the Dean’s Office SharePoint site. Looking for photos? Check the NU MarComm digital repository, as well as this digital downloads page. NUNET login required.
For more information email [email protected].
D’Amore-McKim Zoom and Teams backgrounds are available for use to the D’Amore-McKim community.
Additional University Support
Although we do not design and build personal websites for faculty, we will point you in the right direction. One of the cheapest and easiest routes: request a WordPress account with customizable Northeastern themes installed from Northeastern’s ITS.
For help with student group sites, please visit the Center for Student Involvement. You can contact their office at 617-373-2642.
With any digital project, it’s vital to protect the integrity of the university’s brand. Northeastern’s Office of Marketing and Communications has created a Branding Guidelines website full of resources and important branding policies to help maintain editorial consistency and visual coherence across our digital domain. There you’ll find editorial resources, including an assortment of focused messaging statements; logos, letterheads, and other print-related support; website guidelines, fonts, digital advertising support, and social media tips; video-related imagery, photos, and consent forms; and a host of additional support, from vendor lists to training.